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Delivery & Returns

We know how important your order is to you, so we aim to process, make and dispatch your item within 24 hours of ordering! 

UK Delivery

  • First Class Delivery

All of our items are posted out with free First Class delivery, by Royal Mail. This is not tracked, and usually takes 1-2 working days after dispatch.

  • Two Day Delivery

Any orders placed before 3pm (Monday - Friday) will be sent out the same day, and would be delivered in two working days.

  • Next Day Delivery

Any orders placed before 3pm Monday - Friday and 10:30am on Saturday will be sent out the same day, and would be delivered the next business day.

Outside of UK Delivery

  • Standard Delivery - takes roughly 7-20 days for the rest of the world. This is not tracked.

  • Tracked & Signed Delivery - takes the same time as above but is tracked and requires a signature.
  • We currently cannot ship to any EU countries. 

Returns

  • Non Personalised Items

These can be returned to us for a refund within 30 days if you change your mind.

  • Personalised Items

These items cannot be returned to us, unless there is a fault or mistake - if this is the case, please do contact us directly first so we can help fix any problems for you.

Important Information:

When you return the item to us, please include a copy of your invoice (so we can find your order on the system), and a note explaining why you are returning the item.
You can call us on 01257 413 293, or you can send us an email to sales@myprettylittlegifts.co.uk.