Delivery & Returns
We know how important your order is to you, so we aim to process, make and dispatch your item within 24 hours of ordering!
UK Delivery
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First Class Delivery
All of our items are posted out with free First Class delivery, by Royal Mail. This is not tracked, and usually takes 1-2 working days after dispatch.
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Two Day Delivery
Any orders placed before 3pm (Monday - Friday) will be sent out the same day, and would be delivered in two working days.
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Next Day Delivery
Any orders placed before 3pm Monday - Friday and 10:30am on Saturday will be sent out the same day, and would be delivered the next business day.
Outside of UK Delivery
- Standard Delivery - takes roughly 7-20 days for the rest of the world. This is not tracked.
- Tracked & Signed Delivery - takes the same time as above but is tracked and requires a signature.
- We currently cannot ship to any EU countries.
Returns
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Non Personalised Items
These can be returned to us for a refund within 30 days if you change your mind.
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Personalised Items
These items cannot be returned to us, unless there is a fault or mistake - if this is the case, please do contact us directly first so we can help fix any problems for you.
Important Information:
When you return the item to us, please include a copy of your invoice (so we can find your order on the system), and a note explaining why you are returning the item.
You can call us on 01257 413 293, or you can send us an email to sales@myprettylittlegifts.co.uk.